Overview

Last 7 days · Telegram, WhatsApp, Web form

Messages received

1,247

+18.4% vs prior 7 days

Auto-resolved

83.2%

+2.1pp 1,037 of 1,247

Escalated to humans

7.0% -0.4pp vs prior

Router latency (p95)

412 ms

-64 ms after model bump (Jun 17)

Routing distribution 1,247 messages · last 7 days

1,247

total

Standard reply flow1

Direct answer from knowledge base

612 · 49.1%
Tool-assisted flow2

Calls product / allergen / order tools

410 · 32.9%
Other other

Escalated to Kriekepot Sales

225 · 18.0%

Channel mix last 7 days

724

386

Web form

137

Recent messages showing 8 of 1,247 · click a row for details

Time	Contact	Message	Route	Outcome	Confidence
14:08	Jan K. Telegram · +32 ••• 412	Wat denken jullie van de marktprijs van krieken in Polen dit jaar? exec #65 · nl · off-topic	other	Escalated	0.78
13:51	Marleen V. WhatsApp · +32 ••• 873	Bevatten jullie krieken pinda's? Ik ben namelijk ernstig allergisch exec #66 · nl · allergen lookup	flow2	Auto-resolved	0.94
13:34	Tom V. Telegram · +32 ••• 218	Kunnen jullie 50kg krieken leveren tegen vrijdag voor onze brouwerij? exec #64 · nl · B2B order intent	flow2	Escalated	0.81
12:47	Sofie D. WhatsApp · +32 ••• 099	Wat zijn jullie openingsuren morgen? exec #63 · nl · opening hours	flow1	Auto-resolved	0.97
12:30	Lieve M. Telegram · +32 ••• 711	Kan ik krieken bestellen voor confituur? Heb ongeveer 8kg nodig exec #62 · nl · retail order intent	flow2	Auto-resolved	0.89
11:58	Robin J. WhatsApp · +32 ••• 504	Hebben jullie nog kersen deze week? exec #61 · nl · stock check	flow1	Auto-resolved	0.88
11:22	Wim S. Telegram · +32 ••• 318	Kunnen we afspreken om over een mogelijke samenwerking te praten? exec #60 · nl · partnership	other	Escalated	0.62
10:41	Anouk B. Web · anouk@gmail.com	Hi, leveren jullie alleen aan winkels of ook particulieren? exec #59 · nl · channel inquiry	flow1	Auto-resolved	0.92

Selected conversation · exec #65

Jan K. · Telegram · today 14:08

Message detail routed to other

Wat denken jullie van de marktprijs van krieken in Polen dit jaar?

Channel

Telegram · chat 1729384112

Routed to

other → Kriekepot Sales (Telegram group)

Router model

google/gemini-2.5-flash · 0.78 confidence · 312 ms

Router reasoning

"Off-topic business question about commodity pricing in a foreign market — not a customer support enquiry, not an order intent. Needs human judgement."

Notified humans

Telegram message_id 38 · delivered to 4 recipients

Execution trace

14:08:02.114 Inbound Telegram message normalized to canonical payload
14:08:02.298 Router classified as other · confidence 0.78
14:08:02.301 Branched to Human-only (other) node
14:08:02.346 Built escalation payload · severity warn
14:08:02.918 Posted to Kriekepot Sales · Telegram message_id 38
14:08:03.041 Event-log entry written · execution #65 closed

Routing feedback queue 3 pending review

exec #58 · Anouk B. flagged today 09:22 by Sven

Routed flow1 → Reviewer suggests flow2 (order intent with quantity)

"Hi, leveren jullie alleen aan winkels of ook particulieren? Indien ja, kan ik 5 bakken bestellen voor zaterdag?"

exec #52 · +32 ••• 802 flagged Jun 21 by Karen

Routed other → Reviewer suggests flow1 (clear opening-hours question)

"zijn jullie open op zondag rond 14u?"

exec #47 · Marc D. flagged Jun 20 by Sven

Routed flow2 but tool selection wrong

"Welke variëteit krieken hebben jullie momenteel beschikbaar?"

Used order_lookup · reviewer suggests product_info

14 corrections accepted this week · view eval set (38)

Static mockup · not connected to live data · build target: read-only Postgres replica of n8n + dedicated routing_feedback table